PrivacyPOLICY

The Cheltenham Wellbeing Festival is organised by Cheltenham Wellbeing Festival Limited, Unit 6 Space Business Centre, GL51 9FL. 

Your Privacy

We understand that your privacy is very important to you. At Cheltenham Wellbeing Festival Limited Events, we believe that our online visitors have a right to know our practices regarding the information we may collect when you access or use our Services. Other websites that are linked to/from Cheltenham Wellbeing Festival Limited may have different policies that apply to their collection and management of information; therefore, please review the privacy policy notices on those websites carefully for details.

Cheltenham Wellbeing Festival Limited is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK, including the General Data Protection Regulation 2016 and the Data Protection Act 2018 and we are registered on the Data Protection Public Register. 

What We Collect

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

We store any personal data collected via secure means, using secured (HTTPS only) connections. We store visitor data in various 3rd party systems, including:

MailChimp (for marketing)

See Tickets (for ticketing)

We do not collect sensitive information (also known as special categories of information) about you except when you specifically knowingly provide it and have consented to this. Examples are allergies in a situation where food maybe provided or a disability so we can ensure a venue can facilitate access.

How will we use the information about you?

We collect information about you to process your order, sign you up for our event and, if you agree, to email you about other events and services we think may be of interest to you.

For administration purposes which means we may contact you for reason related to events or services ordered or online content you have signed up for, to let you know that a service or online site has been suspended for maintenance.

To provide personalised communications

Where we provide personalised services, we may analyse the information you supply, as well as your activity on our (and other) services, so we can offer a more relevant, tailored service.

A certain amount of advertising is tailored to the individual based on viewing and/or purchase habits. This is a common practice known as online behavioural advertising. You can find out more in What is online behavioural advertising.

For analysis and research to improve our services and events offered.

 

The Cheltenham Wellbeing Festival Ltd will not share your information for marketing purposes with other companies.

We do collect some information from cookies and similar software which allows us to understand how you arrive on our websites and use and navigate round them so we can improve the sites. We obtain some information from google analytics and Facebook. The Facebook information provided is limited and only that which you have previously agreed with Facebook that they can share.

 

In dealing with financial transactions, our ticketing partner See Tickets have their own privacy policy, but may send your details to, and also use information from credit reference agencies and fraud prevention agencies. 

 

All personal data is kept under secure conditions for 7 years, at which it will be securely destroyed.

What if I don’t provide some or all of the information requested?

The impact of this will depend on what information you withhold but the main impacts may be:

  • We may not be able to process or fully process your order.

  • We may not be able to contact you to let you know of problems regarding our events/services provided.

  • We may not be able to respond fully to requests and queries you may have.

  • We cannot personalise the service you receive. So, if you are online you will have to search more for the content type you normally view or for similar/related products.

  • We won’t be able to limit online adverts to products or services you have shown interest in and so you may receive adverts that mean nothing to you and are not related to your interests.

  • Withholding marketing consent. You are free to do this at any time. It will only stop you receiving marketing. It will not impact any other service/events we provide you with.

 

Marketing
We would like to send you information about products, services, and shows of ours and other companies belonging to The Cheltenham Wellbeing Festival which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email us at hello@cheltenhamwellbengfestival.com 

Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address: Cheltenham Wellbeing Festival, Unit 6 Space Business Centre, Tewkesbury Road, GL51 9FL. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You have the right to request that your personal data is deleted at any time.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 30th March 2019.

What if I am aged under 16?

If you are aged 16 or under, please get your parent/guardian’s permission before you provide any personal information to Cheltenham Wellbeing Festival Ltd, as this website is not aimed at under 16’s.

How we Protect your Information

We follow strict security procedures in the storage, use and disclosure of information which you have given us, to prevent unauthorised access to, and loss, misuse or alteration of your personal information in accordance with the UK data protection legislation. These include access control, firewalls and virus checking procedures.

 

You are responsible for keeping any confidential passwords or other login or access details which you select or which we allocate to you secret. Whilst we take steps to ensure the security of your information, there is a risk that any information transmitted over the Internet and stored on a computer may be intercepted or accessed by an unauthorised party. If you think that someone has accessed your information held by us without your permission or gained unauthorised access to your login details, you must notify us at hello@cheltenhamwellbeingfestival.com 

 

We also recommend that if you use a shared computer or a computer in a public place such as a library that you close your browser when you have finished you session

 

How to contact us

Please contact us if you have any question s about our privacy policy or information we hold about you:

By email - hello@cheltenhamwellbeingfestival.com or write to us at: Cheltenham Wellbeing Festival Ltd, Unit 6 Space Business Centre, Cheltenham, Gloucestershire, GL51 9FL

Updating this Policy
This policy will be updated from time to time in the light of legislative requirements. It was last updated on 23 May 2018.

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